Frequently Asked Questions

What does The Highland Cow sell?

We sell personalised stationery, writing paper and greetings cards. Browse our current range to see the designs and options available.

How do I personalise my order?

On products that offer personalisation, enter your details in the fields on the product page before adding the item to your basket. Check names, addresses and spelling carefully, as these details will be used to personalise your order.

Can I buy an item without personalisation?

Check the individual product page for the available options. If you’re unsure, email sales@thehighlandcow.uk before ordering.

What if I notice a mistake after ordering?

Email sales@thehighlandcow.uk as soon as possible with your order number and the correct details. We’ll check whether a change is still possible.

Where can I find delivery information?

Please check our Shipping policy for delivery information and review the shipping options shown at checkout.

What if my order arrives damaged or something isn’t right?

Contact sales@thehighlandcow.uk with your order number and details of the problem. If the item is damaged, please include a clear photograph so we can look into it.

Where can I find your returns information?

Please read our Refund policy for information about returns and refunds.

How can I contact you?

Email sales@thehighlandcow.uk with your question. For an existing order, include your order number.